Due to COVID-19, Genesis is taking safety precautions to protect our valued employees and our community at large. As a result, you may experience longer than normal response times. Thank you for your patience during this challenging time.

  • STEP 01Details >
  • STEP 02Attach >
  • STEP 03Confirmation
Campaign Reimbursement

Genesis strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Genesis Retailer as soon as possible. All campaign repairs are made free of charge to the customer. Genesis has a reimbursement program in place for repairs performed on your vehicle that were related to a recall or service campaign and you paid out of pocket for the expense. To file a claim, fill out the form below and attach the necessary documents related to the repair.

Already submitted a claim? Check status here.
First name* Please enter your First name. First name field can only contain letters. Please review and try again. First name needs at least 2 characters.
Last name* Please enter your Last name. Last name field can only contain letters. Please review and try again. Last name needs at least 2 characters.
Email address* Please enter your Email address. Please enter valid Email address Email address must be within 50 characters.
Address 1* Please enter your Address 1. Please enter valid Address. Address needs at least 3 characters.
Address 2
City* Please enter your City. City may contain letters only. City needs at least 3 characters.
State * Please select State.
ZIP* Please enter your ZIP. Please enter valid Zip.
Please enter your Phone Number. Please enter a valid 10 digit number.
Phone Type * Please select valid Phone Type.

What's a VIN?

A unique 17-character serial number used to identify individual motor vehicles.

Where do I find my VIN?

- Driver's side dashboard
- Inside driver's side door jamb
- Vehicle insurance card
- Vehicle title record (pink slip)

VIN* Please enter your VIN. Please enter valid VIN.
Current Mileage Please enter your Current Mileage. Please enter valid Current Mileage.
Date of Repair*
Please select Date of Repair.
Campaign/Warranty Extension/Class Action* Please select Campaign. There are no active campaign for this VIN.
Reimbursement Preference
     We will store your preference for payments related to this case.
Note* Please enter a Message. Message must be at least be 20 characters and up to 2,000 characters.
All below documents are required in order to be considered for reimbursement:
  • Repair Order (all pages)
  • Proof of Payment for Repairs, such as:
    • -  Credit card receipt
    • -  Credit card statement
    • -  Front and back of canceled check
    • -  Checking account statement
    • -  Original receipt(s) if you paid cash
  • Proof of Ownership, such as:
    • -  Registration
  • Other Expenses, such as:
    • -  Rental
    • -  Towing
Attach Photo Or Files.
Allowed files : Most documents, photos, and video formats. Combined total up to 50MB, 10 file max.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your submission. Submission Failed. A confirmation email containing your case number has also been sent to you for reference. If you do not receive the confirmation message within a few minutes, please check your spam or bulk email folder. There was an issue processing your submission. Please try again later.

By phone

Mon-Fri 5:00am - 5:00pm PST Sat 6:30am - 3:00pm PST Sun Closed

24/7 Roadside assistance:

Retailer Inquiries

Retailer Inquiries

If your question is related to a Genesis vehicle, or you have a question about buying or leasing a Genesis, one of our many retailers can help you with the answer. Use the link below to find a retailer near you.



Submit a request for access, deletion or opt out of the sale of personal information under applicable law. For more information, see our full Privacy Policy