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Campaign Reimbursement

Genesis strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Genesis Retailer as soon as possible. All campaign repairs are made free of charge to the customer. Genesis has a reimbursement program in place for repairs performed on your vehicle that were related to a recall or service campaign and you paid out of pocket for the expense. To file a claim, fill out the form below and attach the necessary documents related to the repair.

Already submitted a claim? Check status here.
First name* Please enter your First name. First name field can only contain letters. Please review and try again. First name needs at least 2 characters.
Last name* Please enter your Last name. Last name field can only contain letters. Please review and try again. Last name needs at least 2 characters.
Email address* Please enter your Email address. Please enter valid Email address Email address must be within 50 characters.
Address 1* Please enter your Address 1. Please enter valid Address. Address needs at least 3 characters.
Address 2
City* Please enter your City. City may contain letters only. City needs at least 3 characters.
State * Please select State.
ZIP* Please enter your ZIP. Please enter valid Zip.
Please enter your Phone Number. Please enter a valid 10 digit number.
Phone Type * Please select valid Phone Type.

What's a VIN?

A unique 17-character serial number used to identify individual motor vehicles.

Where do I find my VIN?

- Driver's side dashboard
- Inside driver's side door jamb
- Vehicle insurance card
- Vehicle title record (pink slip)

VIN* Please enter your VIN. Please enter valid VIN.
Current Mileage Please enter your Current Mileage. Please enter valid Current Mileage.
Date of Repair*
Please select Date of Repair.
Campaign/Warranty Extension/Class Action* Please select Campaign. There are no active campaign for this VIN.
Reimbursement Preference
     We will store your preference for payments related to this case.
Note* Please enter a Message. Message must be at least be 20 characters and up to 2,000 characters.
All below documents are required in order to be considered for reimbursement:
  • Repair Order (all pages)
  • Proof of Payment for Repairs, such as:
    • -  Credit card receipt
    • -  Credit card statement
    • -  Front and back of canceled check
    • -  Checking account statement
    • -  Original receipt(s) if you paid cash
  • Proof of Ownership, such as:
    • -  Registration
  • Other Expenses, such as:
    • -  Rental
    • -  Towing
Attach Photo Or Files.
Allowed files : Most documents, photos, and video formats. Combined total up to 50MB, 10 file max.

Thank you for your submission. Submission Failed. A confirmation email containing your case number has also been sent to you for reference. If you do not receive the confirmation message within a few minutes, please check your spam or bulk email folder. There was an issue processing your submission. Please try again later.

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If your question is related to a Genesis vehicle, or you have a question about buying or leasing a Genesis, one of our many retailers can help you with the answer. Use the link below to find a retailer near you.



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