Connected Services Agreement
Terms And Conditions
Effective as of 5/26/22
Welcome to Hyundai Bluelink for your Hyundai vehicle, or Genesis Connected Services for your Genesis vehicle (collectively “Connected Services”). You are choosing to enroll in a Connected Services service plan (“Service Plan”). These Terms and Conditions are the agreement between us regarding our provision of Connected Services to you (collectively referred to herein as “Agreement” or “Connected Services Agreement”). If you activate, receive, use, accept or otherwise access Connected Services, including by downloading software or using websites to access these services, you accept and agree to be bound by these Terms and Conditions even if you have not signed this Agreement. See Section 3A of this Agreement.
As used throughout this Agreement, “Connected Services” are the vehicle technology and service functions received as part of the enrollment in a Bluelink or Genesis Connected Services subscription, including but not limited to
- Remote Service Activation
- Stolen Vehicle Recovery
- Enhanced Roadside Assistance
- POI Send-to-Car and Destination Search
- Digital Key 2.0
- Verizon Hotspot
- Over the Air software updates
The terms “you” and “your” shall be deemed to refer to, and this Agreement shall be binding upon, any person or entity who has purchased, leased, or subscribed to a Vehicle equipped with, or uses as a driver or occupant (e.g., additional drivers, passengers) of a Vehicle equipped with, the Connected Services and/or has activated the Connected Services pursuant to Section 3A of this Agreement. Also, as used in this Agreement, the terms “we,” “us,” “our”, ”Hyundai Motor America,” “Hyundai,” or “Connected Services” shall be deemed to collectively refer to the following persons/entities, each of which are intended beneficiaries of this Agreement: (i) Hyundai Motor America, Genesis Motor America and their affiliates, their parent company, Hyundai Motor Company, its successors and assigns and Hyundai dealers/Genesis retailers in the United States; (ii) third-party service providers engaged by Hyundai to develop and perform all functionalities required to fulfill the vehicle connected services (collectively, “Vendors”) and their affiliates, successors and assigns, and any replacement vendors engaged by Hyundai Motor America to perform the services provided by any of its current Vendors; (iii) Connected Services Agents and their affiliates, successors and assigns; and (iv) any employees, directors, officers, subcontractors, representatives and agents of any of the foregoing.
GEOLOCATION DATA COLLECTION NOTICE:
Additional Privacy Notices:
The provision of the Connected Services is subject to all applicable and relevant terms, conditions, and notices which are incorporated here by reference, including:
The Hyundai Vehicle Technologies and Services Privacy Notice and Genesis Vehicle Technologies and Services Privacy Notice
PLEASE READ ALL PAGES OF THIS AGREEMENT COMPLETELY BEFORE USING ANY CONNECTED SERVICES AND KEEP A COPY FOR YOUR FILES. READ AND KEEP A COPY OF ANY ADDITIONAL CONNECTED SERVICES DOCUMENTS GIVEN OR SENT TO YOU. ANY CONNECTED SERVICES DOCUMENTS (REGARDLESS OF WHETHER THEY STATE THEY BECOME PART OF YOUR CONNECTED SERVICES AGREEMENT) ARE AUTOMATICALLY DEEMED A PART OF THIS AGREEMENT, AS DESCRIBED IN THIS AGREEMENT, IF YOU ACCEPT ANY OF THE SERVICES SUCH DOCUMENTS DESCRIBE.
1. SERVICE REQUIREMENTS AND SERVICE PROVIDERS. Your Hyundai or Genesis vehicle, (“Vehicle”) must come with an authorized Hyundai Bluelink or Genesis Connected Services telematics system (”Connected Services System”), which is the equipment, including hardware and software, used to provide Connected Services to the Vehicle. Additionally you must have an active Connected Services subscription to receive the Connected Services. Connected Services are provided to you by Hyundai, through its authorized connected vehicle services providers. Hyundai or its Vendors in turn may interact with and/or engage one or more third party providers as necessary to provide the Connected Services. Those third party providers include any person, company, or entity who provides any service, equipment, or facilities in connection with the Connected Services or the Connected Services System, including, but not limited to, wireless service providers, underlying telecommunications technology providers (“Wireless Carriers”), suppliers, licensors, public safety answering points, emergency responders and other service providers (such as police, fire and ambulance), towing companies, auto makers, distributors and dealers. Such third party providers, including Vendors, are referred to in this Agreement as “Service Provider(s)”. In addition, Intouch or Sirius XM may receive and respond to your requests for Connected Services Service through an automated operator or through specially trained Connected Services personnel (“Connected Services Agents”).
Connected Services Agents may connect you or the Vehicle to other Service Providers such as the police, fire department, or ambulance service.The Connected Services Agents will use reasonable efforts to contact appropriate Service Providers for help when you ask for it or when the Connected Services System in the Vehicle signals for it, but it cannot be promised that any Service Providers will respond in a timely manner or at all. The laws in some places require an emergency to be confirmed before emergency Service Providers will provide service. We will not contact emergency Service Providers in these locations in response to an emergency button press (SOS button) if we cannot hear your request for assistance or otherwise confirm that an emergency exists. We also may not contact emergency Service Providers in any location in response to emergency button presses from cars situated in locations which reasonably indicate that an emergency is unlikely such as car dealerships, rental car companies, car washes or your address if we cannot hear your request for assistance or otherwise confirm that an emergency exists. We will assume an emergency exists if the Connected Services Customer Care center receives a crash notification signal from the Vehicle.
2. FEES, PAYMENT, BILLING AND TAXES.
A.Fees and Billing. The current fee and payment schedule for your Service Plan is set forth in the Service Plan description. As a condition to receiving certain free trial periods for the Connected Services, you are required to provide Hyundai or Genesis with a valid credit or debit card account during enrollment or activation of Connected Services. Upon expiration of the applicable trial period(s) for your Service Plan, if we have a valid form of payment on file for you, we will automatically charge your account for the applicable service fees according to the payment schedule associated with your Service Plan and payment is due in advance. Unless the Connected Services are cancelled by you or us as allowed by this Agreement, we will continue to charge the payment account you provided, or a substitute account provided by you or your card issuer unless or until your Service Plan is cancelled by you or by us as allowed under Section 3. By providing payment account information to us, you represent that you are an authorized user of such payment account. The price of your Service Plan may change over time, and we will use the rates then in effect for the applicable payment period for those charges. The purchase or lease price of the Vehicle may have included a prepayment for a period of time for a specified Service Plan. Upon expiration of the period covered by such prepayment, we will automatically start charging the payment account you provided as set forth above.
B. Your Payment Obligations. Depending on the Service Plan you choose, you’ll have different payment responsibilities,but you must always pay on time and (unless the law provides otherwise) in full. You are responsible for paying directly to all Service Providers all charges for services furnished by them that are not expressly covered by your Service Plan. If your credit, bank or debit card provider refuses a charge or an automated withdrawal, we can also terminate or suspend your service. If you object to any fees or charges for services billed by or through us, you must tell us in writing within 60 days after the fee or charge is incurred, (unless the law does not allow a limit or the law requires a longer period), OR YOU WILL AUTOMATICALLY WAIVE THE DISPUTE. Failure to comply with the payment obligations in this Agreement may result in suspension or termination of your account and inability to access the Connected Services.
C. Taxes and Other Fees. You promise to pay all taxes, fees, and surcharges set by the government and charged to you by us. We may not tell you in advance of changes to these items. We may charge additional fees related to our costs (or the costs of our Service Providers) to comply with government regulations. These can include items such as Federal Universal Service Charges, 911-related assessments or charges, false alarm fines and/or alarm permit fees, and other charges related to governmental costs. Where allowed by law, we may set these charges, and to the extent they are not taxes or required by law, we may keep them in whole or in part. Such charges are subject to change.
D. Included Connected Services Subscription. Certain vehicles may offer the Connected Services Subscription with the purchase or lease of the vehicle. In such cases, provision of a valid credit or debit card is not required for the enrollment or activation of Connected Services. Upon Connected Services enrollment, the subscription shall be available at no cost for the duration of the initial owner/lessee’s ownership of the vehicle. This subscription is subject to these Terms and Conditions and the availability of available Wireless Carrier telecommunications technologies (see Section 6.B below). The inclusion of Connected Services with these vehicles does not extend to subsequent owners/lessees unless agreed to in writing by Hyundai or Genesis.
3. SERVICE ACTIVATION/DURATION AND CANCELLATION.
A. ACTIVATION. YOU CAN ONLY RECEIVE AND USE CONNECTED SERVICES BY ACCEPTING THIS AGREEMENT. SUBJECT TO APPLICABLE LAW, YOU ACCEPT THIS AGREEMENT AND START YOUR CONNECTED SERVICES WHEN YOU SIGN A CONTRACT THAT INCLUDES THIS AGREEMENT, OR WHEN YOU COMPLETE AND ELECTRONICALLY SIGN THIS AGREEMENT ONLINE OR AT YOUR DEALERSHIP, ACCEPT THE AGREEMENT WITHIN THE MOBILE APPLICATION OR WEBSITE, OR WHEN YOU SPEAK WITH A CONNECTED SERVICES AGENT OR AUTOMATED SYSTEM TO REGISTER FOR CONNECTED SERVICES, OR WHEN YOU (OR ANOTHER USER OR OCCUPANT OF THE VEHICLE) USE THE CONNECTED SERVICES, DOWNLOAD SOFTWARE TO USE THE CONNECTED SERVICES, OR ACCEPT ANY OF ITS BENEFITS (INCLUDING USING A VEHICLE WITH AN ACTIVE CONNECTED SERVICES SYSTEM). IF YOU DO ANY ONE OR MORE OF THESE ACTIONS TO ACCEPT, YOU ARE BOUND BY THIS AGREEMENT AND ANY LATER CHANGES OR AMENDMENTS TO IT AS PROVIDED FOR IN THIS AGREEMENT.
B. Duration. Your Connected Services start as selected by you during enrollment and as set out above and continues for the length of time specified in your Service Plan (the “Initial Service Period”). AFTER THE EXPIRATION OF YOUR INITIAL SERVICE PERIOD, AND BASED ON THE CONSENT PROVIDED HEREIN, IF WE HAVE A VALID FORM OF PAYMENT ON FILE FOR YOU, THEN YOUR CONNECTED SERVICES WILL AUTOMATICALLY RENEW FOR SUBSEQUENT RENEWAL PERIODS (EACH A “RENEWAL SERVICE PERIOD”)AT THE FEE THEN IN EFFECT PLUS ANY APPLICABLE TAXES ON A RECURRING BASIS, BASED UPON YOUR SERVICE PLAN PERIOD, UNLESS AND UNTIL IT IS CANCELLED BY YOU OR US AS ALLOWED IN THIS AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. YOU MAY CANCEL YOUR SERVICE PLAN AT ANY TIME OR CANCEL YOUR RENEWAL BY CONTACTING US VIA THE FOLLOWING METHODS: FOR HYUNDAI VEHICLES YOU MAY CONTACT BLUELINK CUSTOMER CARE AT 855-2BlueLink OR ONLINE AT www.MyHyundai.com, AND FOR GENESIS VEHICLES YOU MAY CONTACT US AT 844-340-9742 OR ONLINE AT www.MyGenesisUSA.com. If your Initial Service Period ends on a date that is other than an anniversary date of the date on which the Initial Service Period began, then your first Renewal Service Period will be pro-rated such that in subsequent periods your Renewal Service Period will begin on an anniversary of the Initial Service Period. In addition, your payment account will be automatically charged during the Initial Service Period and each Renewal Service Period as described above. For the sake of clarity, to avoid being charged for a Renewal Service Period after you have affirmatively consented to the automatic renewal terms in this Section 3(B), you must cancel your Service Plan before the end of the then current Service Period.
C. Your Cancellation Rights. You can cancel your Connected Services at any time. To cancel your service, you will need to call Bluelink Customer Care at 855-2BlueLink for Hyundai Vehicles or 844-340-9742 for Genesis Vehicles. If you purchased a Service Plan online and if provided by applicable law, you may cancel online. You will be required to provide your password/PIN in order to cancel service. If you are on a monthly payment Service Period, your cancellation will be effective at the end of the monthly term of the date you call to cancel, and your Services will not renew at the end of that monthly term. The service fees for any time remaining in the then current pre-paid monthly term will not be refunded, pro-rata or otherwise. For any Service Period with annual or longer renewal intervals, your cancellation will be effective at the end of the then current Service Period, and we will refund to you on a pro-rata basis any service fees prepaid by you (excluding any amounts included in the purchase or lease price of the Vehicle) for remaining portions of the then current Service Period either: (i) after the date you request cancellation, or (ii) upon providing proof of the sale, lease expiration or destruction of the Vehicle by casualty, after the date of occurrence of such event. You promise to notify us promptly if you sell the Vehicle, its lease ends, or it is destroyed by casualty. Our decision to apply a refund adjustment is entirely up to us, and if approved, we will apply the adjustment amount to the valid payment card account you have on file with us. If the Connected Services are cancelled, we have the sole right and discretion to turn off your Connected Services System and you may have to pay for any reactivation.
D. Our Cancellation and Suspension Rights. We may cancel your Connected Services Service without cause, in which case we will give you notice 30 days prior to the effective date of cancellation after which your account will be deactivated and your Connected Services will terminate. This means that we can decide to cease providing the Connected Services to you at any time and for any reason, even for reasons unrelated to you or your account with us. In such a case, we will refund any amounts you have paid in advance for the Connected Services (other than any payment that was included in the purchase or lease price of the Vehicle), but not for the Connected Services System. Additionally, we may cancel Connected Services of the vehicle without prior notice to you if we have received information that establishes that the owner/lessee/subscriber of the vehicle is no longer in possession of the Vehicle, and in such case we will not refund any prepaid amounts unless you notify us as provided in Section 3C above. Also, we may cancel Connected Services without prior notice to you for any good cause. This means, for example, we can terminate your Connected Services immediately if you breach any part of this Agreement, do not pay amounts that are due, interfere with our efforts to provide service, interfere with our business, or if your Connected Services or wireless phone number is used for illegal or improper purposes. You do not have any right to have Connected Services reactivated, even if you cure any of these problems. Whether to allow you to have Connected Services again will be entirely up to us. In the event we cancel your Connected Services for good cause, we will not refund any prepaid or unused portions of your services fees. We can suspend or cancel your Connected Services for any reason. We can also suspend it for network or system maintenance or improvement, or if there is network congestion, or if we suspect your Connected Services is being used for any purpose that would allow us to cancel it.
E. TRANSFERRING, REACTIVATING OR CHANGING YOUR SERVICE. Unless we agree otherwise, you cannot transfer your Connected Services to another Vehicle or another person. You may activate, cancel, change or reactivate your Connected Services as provided elsewhere in this Agreement, however, we will only accept such requests from you or an additional authorized user of legal age listed on your account (or from someone we believe is your authorized agent). If we do any of these things, you agree to pay any charges associated with these requests.
4.CHANGES TO THIS AGREEMENT. We can change this Connected Services Agreement at any time, after giving 30 days’ notice to you (or such longer period as required by law). This includes changing any or all of this Agreement, even the prices and services provided. If any such change materially affects your rights under this Agreement, or negatively impacts your Connected Services in a material way, or results in higher fees being charged to you by Hyundai or Genesis, we will provide you with notice of such change in writing, which may include by electronic mail. We will notify you of any other non-material changes by publishing a notice of the change or a revised version of these Terms and Conditions on the Customer Web Portal and/or in the mobile application. You agree that we may use any credit, or debit card of yours that we have on file for payment of such charges. AFTER RECEIVING NOTICE OF A CHANGE THAT MATERIALLY AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT, NEGATIVELY IMPACTS YOUR Connected Services IN A MATERIAL WAY, OR RESULTS IN HIGHER FEES BEING CHARGED TO YOU, YOU MAY CANCEL YOUR CONNECTED SERVICES AGREEMENT OR AGREE TO THE CHANGE. IF YOU DO NOT CANCEL YOUR CONNECTED SERVICES AGREEMENT WITHIN 30 DAYS OF THE DATE OF THE NOTICE, THEN YOU WILL BE AGREEING TO THE CHANGE AND IT WILL AUTOMATICALLY BECOME PART OF THIS AGREEMENT. You can obtain a copy of the current Terms and Conditions for your Agreement, online at MyHyundai.com or MyGenesis.com by calling us, or by pressing the Connected Services button in the Vehicle and asking a Connected Services Agent.
5. SPECIAL INFORMATION ABOUT SERVICE AND SYSTEM LIMITATIONS.
A. Availability. Connected Services are only available in the 50 United States. Connected Services works using wireless communication networks and the Global Positioning System (“GPS”) satellite network. NOT ALL CONNECTED SERVICES ARE AVAILABLE EVERYWHERE, PARTICULARLY IN REMOTE OR ENCLOSED AREAS, OR ON ALL VEHICLES, AT ALL TIMES. The area that you are driving in may affect the type or quality of service that we can provide to you, including, but not limited to, routing service. Additionally, some Connected Services may not be fully available if the GPS system is not working (map CD or DVD may be required) or wireless network coverage is not available. Certain programming limitations of the GPS system may impair our ability to determine the Vehicle’s precise location.
B. Technology and Communications. Connected Services, including over the air software updates, cannot work unless the Vehicle is in a place where we have an agreement with a wireless service provider for service in that area. These services also cannot work unless you are in a place where the wireless service provider we have hired for that area has coverage, network capacity, and reception when the Connected Services is needed, and technology that is compatible with the Connected Services. Connected Services that involves location information about the Vehicle cannot work unless GPS satellite signals are unobstructed, available in that place and compatible with the Connected Services System as well.
C. Vehicle and Equipment. The Connected Services, including over the air software updates, are provided using an embedded telematics device installed in the Vehicle which receives GPS signals and communicates with the Connected Services Customer Care center via wireless and landline communications networks. The Connected Services System is not intended to place or receive personal calls and may only place calls to our Vendors as permitted under this Agreement. THE VEHICLE HAS TO HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER) FOR THE CONNECTED SERVICES SYSTEM TO OPERATE You may need to increase the volume of your radio to hear operator services or automated voice delivered services from the Connected Services System. Connected Services may not work if your Connected Services System [or TTY equipment], if applicable, is not properly installed (by someone we have authorized) or you have not maintained it and the Vehicle in good working order and in compliance with all government regulations. If you try to add or modify any equipment or software in the Vehicle including the Connected Services System, the Connected Services may not work and we can terminate your Connected Services. Your Connected Services System needs to be compatible with the Connected Services and the wireless service and technology provided by us. If the Vehicle does not have an ignition cycle after 96 hours (i.e., 4 days), certain Connected Services may not be available until the Vehicle is started.
D. Geography and Environment. There are other problems we cannot control that may prevent us from providing Connected Services, including over the air software updates, to you at any particular time or place, or that may impair the quality of the Connected Services. Some examples are hills, tall buildings, tunnels, weather, damage to important parts of the Vehicle in an accident, or wireless network congestion.
E. Maps and Navigation. The routing data that we provide to you is based on the most current map information available to us that we are able to provide to you, but may be inaccurate or incomplete. For example, our routing data may not include information about one-way roads, turn restrictions, construction projects, seasonal roads, detours or new roads. It may suggest using a road that is now closed for construction or a turn that is prohibited by signs at the intersection. In addition, traffic, weather and other events may cause road conditions to differ from the results generated. Therefore, you should always use good judgment, obey traffic and roadway laws and instructions and evaluate whether it is safe and legal based on current traffic, weather and other conditions to follow the directions provided by the Connected System and Services. OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER HYUNDAI NOR ITS VENDORS MAKE ANY SPECIFIC PROMISES ABOUT THE ROUTING DATA PROVIDED HEREUNDER (I.E., WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE ROUTING DATA, OR ITS RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS – THE ROUTING DATA IS PROVIDED “AS IS”).
F. Available Information. The Connected Services may be limited to geographic areas where map data and emergency (911) contact information is available in our databases, which may be less than that which is otherwise generally available. Additionally, the Connected Services may be limited based on the information provided by Service Providers.
G. Outside Our Control. Neither Hyundai nor Genesis is responsible for any delay or failure in performance if such failure or delay could not have been prevented by reasonable precautions. Additionally, neither Hyundai nor Genesis is responsible if such failure or delay is caused by acts of nature, or forces or causes beyond our reasonable control. Examples include public utility electrical failure, acts of war, government actions, terrorism, civil disturbances, labor shortages or difficulties (regardless of cause), or equipment failures including Internet, computer, telecommunication or other equipment or technology failures.
6. SPECIAL NOTICES.
A. Software, Hardware and Equipment Updates. Connected Services involves server and vehicle software that we may need to change from time to time. We may do this remotely without notifying you first. This may include navigation map updates, vehicle control system component updates, and connected device updates. It may also require device application updates, including mandatory updates, to the Connected Services applications, including mobile and wearable apps. Such changes may affect or erase data you have stored on the Connected Services System in the Vehicle or on your device. We are not responsible for any lost data. You do not own the Connected Services software in the vehicle or on your device or website, or acquire any rights to use or modify the Connected Services software on your own. The Vehicle’s systems also involve software that we may need to change from time to time. You agree to allow the updates described in this Agreement to be done remotely without notifying you. You also agree and understand that these updates may temporarily impact your operation of the application or the vehicle. More information regarding over the air vehicle software updates is contained below in Section 7(R).
B. Telecommunications (Sunsetting)/GPS Changes. The Connected Services system uses digital wireless telecommunications technology outside of our control and in the control of the Wireless Carriers who provide the telecommunications technology. Telecommunications technologies have been known to change over time, resulting in the obsolescence of certain telecommunications networks. If the telecommunications technology used by the Connected Services system changes in a way that results in incompatibility of those technologies with the Connected Services, then the Connected Services system may not work and we may be forced to cancel your Connected Services. If other changes occur to the telecommunications technology used by the Connected Services system, we will take reasonable measures to notify you of the effective date of cancellation and any applicable changes to these Terms and Conditions. Certain Hyundai vehicles utilize 2G wireless technology in their Connected Services system. Because the Wireless Carriers have decided they will no longer support 2G networks beyond 2022, the following Hyundai vehicles are expected to no longer have access to Connected Services after December 31, 2022: All 2012-2014 Bluelink equipped vehicles; 2015 Bluelink equipped vehicles (except Sonata with Navigation and Hyundai Genesis); and 2016 Bluelink equipped Santa Fe, Equus, Elantra, Elantra GT, Veloster (Non-Navigation), and Sonata Hybrid vehicles. Additionally, certain Hyundai and Genesis vehicles utilized 3G wireless technology in their Connected Services system. Wireless Carriers have decided they will no longer support 3G networks beyond 2022, with services expected to end on December 31, 2022 for certain Hyundai and Genesis vehicles. For Hyundai vehicles, this includes certain 2016-2018 Elantra GT, 2017-2018 Santa Fe Sport, 2015-2017 Azera, 2017 Elantra, 2017 Ioniq Electric, 2018 Ioniq Plug-in Hybrid, 2017-2018 Santa Fe, 2015-2016 and 2018 Sonata, 2016 Sonata Hybrid, 2016-2017 Sonata Plug-in Hybrid, 2016 Tucson, 2016-2017 Veloster, and 2014-2016 Hyundai Genesis. For Genesis vehicles, this includes 2017-2019 Genesis G80 and 2017 Genesis G90 vehicles.
C. Wireless Carriers. You do not have any right in the wireless phone number assigned to your Connected Services System. We can change the number at any time. As a condition to providing wireless service, the wireless carrier requires that you agree to the following terms. You agree that you have no contractual relationship whatsoever with the wireless carrier and that you are not a third-party beneficiary of any agreement between Connected Services or any Service Provider and any wireless carrier. IN ADDITION, YOU AGREE THAT THE WIRELESS CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO YOU.
7. SPECIAL INFORMATION AND AGREEMENTS ABOUT CERTAIN SERVICES
A. Automatic Collision Notification and Assistance & SOS Emergency Assistance. When we receive an emergency signal from the Vehicle, we will first attempt to verify your emergency, and then if appropriate, contact third party emergency responders to respond to your emergency. You understand that we cannot assure you, or make any guarantees, about the manner or timeliness of such third party response or even whether third party emergency responders will in fact respond to your emergency at all or in a timely manner. THE VEHICLE HAS TO HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER) FOR THE AUTOMATIC COLLISION NOTIFICATION AND SOS FEATURES TO OPERATE.
B. Stolen Vehicle Recovery and Vehicle Immobilization. If the Vehicle is stolen, we can try to locate it. Before we try to locate it, you will need to file a stolen vehicle police report with the local authorities and be able to verify your identity to us. We will ask for information about the police report you filed and verify with the local authorities that they are treating the Vehicle as stolen. For your safety and the safety of others, we will only provide location information about stolen vehicles to the police. We will not continue to try to locate the Vehicle after seven days from the time you first report it stolen, and we cannot guarantee that we will find it. You may request one additional seven day extension, after which we may cease any efforts to locate the Vehicle. We also are not required to try to find the Vehicle for the purpose of locating a person. We will not provide stolen vehicle location service for the Vehicle to an unauthorized third party, which means anyone other than you or an authorized user of legal age listed on your account, a government entity pursuant to a valid court order or other official governmental action, or one of our affiliates in connection with the leasing or financing of the Vehicle. Connected Services may be used by law enforcement to immobilize the Vehicle in the event the Vehicle is stolen and law enforcement deems it necessary to immobilize the Vehicle. We may work with law enforcement to locate and immobilize your vehicle in certain exigent circumstances, such as where there is a threat of death or bodily injury. Stolen Vehicle Recovery and Vehicle Immobilization may not be available in situations where the vehicle was not subscribed to the applicable Connected Services package at the time the vehicle was stolen and may not be available due to conditions outside of our control as described in Section 6 above.
C. Location of The Vehicle in Connection with Lease/Finance/Subscription. If you lease, finance, or subscribe to a Vehicle through us or one of our affiliates, and you have materially breached any of the terms of the agreements governing such lease, finance, or subscription, we may use the Connected Services to locate and, if appropriate, immobilize the Vehicle for the purpose of communicating with you and/or recovering the Vehicle. YOU EXPRESSLY CONSENT TO OUR USE OF THE CONNECTED SERVICES IN THIS MANNER.
D. Content Based Services. The information available via these services (e.g., maps, navigation and guidance, POI search and download, traffic and any app-based content,) is limited to that information which is available in the databases of the Service Providers selected by us, which may or may not be complete or accurate at all times.
E. Curfew Alerts, Geo-Fence, Driving Information, Speed Alert & Valet Alert (if equipped).You understand that your use of these services allows you to remotely monitor information about the Vehicle’s location and conditions, even if someone other than you is driving or occupying the Vehicle. You agree to adhere to the terms of this Agreement regarding informing other users and occupants of the Vehicle about the Connected Services and system features and limitations. Please also see Section 10 of this Agreement (Privacy).
F. Remote Door Unlock/Lock. We can often unlock the Vehicle doors remotely if you are locked out of the Vehicle. This service requires you to establish and use a PIN, or other approved authentication method, each time it is accessed, whether by operator, web, mobile app, third party connected device, or phone. We may provide customer assistance to anyone who can provide us your password/PIN or other satisfactory identification of your account. If remote door unlock is unsuccessful, we may contact roadside assistance or emergency Service Providers to help you upon request.
G. Remote Horn & Lights. It is your responsibility prior to activating Remote Horn and Lights to ensure that doing so will not violate any regulation, ordinance or other law applicable to the location of the Vehicle at the time of activation. This service requires you to establish and use a PIN each time it is accessed, whether by operator, web, mobile app, third party connected device, or phone. We will provide assistance to anyone who can provide us your password/PIN or other satisfactory identification of your account.
H. Remote Start. It is your responsibility prior to activating Remote Start to ensure that the Vehicle is parked and in the proper gear, under conditions that make it safe to start the engine, as well as to ensure that starting the Vehicle remotely, including the flashing lights indicator for successful remote start, will not violate any regulation, ordinance, or other law applicable to the location of the Vehicle at time of activation. Laws in some communities may restrict the use of the features that remotely start the Vehicle’s engine. For example, some laws may require a person using the Remote Start feature to have the vehicle in view when doing so or limit the length of time a vehicle engine may idle. Please check local and state regulations for requirements and restrictions on remote starting of vehicles and engine idling time. In order to drive the Vehicle, the key must be present. This service requires you to establish and use a PIN each time it is accessed, whether by operator, web, mobile app, third party connected device, or phone. We will provide assistance to anyone who can provide us your password/PIN or other satisfactory identification of your account. Remote Start may not be available in all vehicles such as those with manual transmission or not equipped with a push-button start ignition.
I. Recall Advisor. You understand that this service is provided to you as a courtesy for your convenience only and does not serve as a substitute, or replacement, for any official service action or recall notifications from or on behalf of Hyundai, Genesis, or component parts suppliers.
J.Diagnostic Information/Maintenance Alert. The Vehicle may only send diagnostic trouble codes to the Connected Services that result in a dashboard warning light. In some instances, multiple codes may be generated for the same occurrence. There may be unanticipated delays in presenting the current diagnostic status of the Vehicle online and in your monthly vehicle report. You should visit a qualified repair facility for a complete and current diagnostic status of the Vehicle. Connected Services are authorized to maintain and send diagnostic information to Hyundai dealers, and, where available, to independent repair facilities at your request, including trouble codes, maintenance alerts, and mileage. This service is provided to you as a courtesy for your convenience only and the Vehicle owner/lessee/subscriber is responsible for maintaining the Vehicle in accordance with the schedule published in the owner’s manual or other agreements.
K. Daylight Savings Time: Notifications and preferences set up via the customer web portal may not account for daylight savings time. Based on your geographic location you may have to adjust your settings.
L. Default Notifications: We may set default feature notification preferences at the start of your Connected Services. The email address you provide during enrollment will be used to provide you with relevant automated feature notifications. It is up to you to modify these notification preferences whether by operator, web, mobile app, in-vehicle app or phone.
M. In-Vehicle Apps (if equipped): Hyundai is the provider of the in-vehicle Download Center, which permits you to purchase or receive free digital content in the form of an in-vehicle application. An active Connected Services subscription is required to download and/or upgrade available in-vehicle apps. Additionally, select in-vehicle apps may require an active Connected Services subscription to access content and/or services as part of its designed operation. Use of the Download Center requires Internet access (fees may apply); may require periodic updates; and may be affected by the performance of these factors. You agree that meeting these requirements, which may change from time to time, is your responsibility. We reserve the right to change content options (including eligibility for particular features) without notice. All copyrights in and to the Download Center and related software are owned by us and/or our licensors, who reserve all their rights in law and equity.
N. Location Sharing (if equipped): You understand that when you use this service, the Vehicle’s location information will be sent to all persons/devices you have designated in your preferences via the Hyundai Bluelink or Genesis Connected Services website, smartphone app or in-vehicle and you consent to the delivery of such location information.
O. Wi-Fi and Wi-Fi Hotspot (if equipped):It is your responsibility to ensure any external equipment used to access the Download Center is suitable for use with the Download Center and is adequately protected against external threats. We cannot guarantee access to any Wi-Fi access point for you to use the Download Center or guarantee that service will be available from any Wi-Fi access point. Certain Hyundai and Genesis vehicles may have Wi-Fi Hotspot capability. In using the Wi-Fi Hotspot feature, you understand that Hyundai and Genesis are not internet service providers. The Wi-Fi Hotspot service made possible by Hyundai vehicle hardware is provided by the Wireless Carrier Service Provider. Access to the feature requires a Connected Services subscription and agreement to these Terms and Conditions. Enrollment and use of the Wi-Fi Hotspot service is subject to any and all applicable terms, conditions, and agreements with the Wireless Carrier Provider. By enrolling in Connected Services, you agree to Hyundai providing your and your vehicle information to the Wireless Carrier Provider so it may contact you about the Wi-Fi Hotspot feature.
P. Mobile and Wearable Apps: We hereby grant you a non-exclusive, non-transferable license to download, install and use the application to access the Services on your mobile or wearable device for your own personal, non-commercial use according to this Agreement. This license is conditioned on your acceptance of all terms, conditions, policies, and notices accompanying the application or any of its content, including your agreement not to modify the content displayed in the application and to keep intact all copyright, Trademark, and other proprietary notices. The contents of the application including, but not limited to, text, images, audio, video and biometric information and their arrangement as well as the underlying code, are the property of, or licensed by, Hyundai and are subject to copyright and other intellectual property protection. All trademarks, logos and service marks used in the application (collectively, “Trademarks”) are the property of their respective owners. The Trademarks may not be modified, downloaded, copied, used or distributed except as an integral part of the authorized download, copy or transmission of the application. Except as expressly stated here, we grant no other rights or licenses under any patents, Trademarks, copyrights, or other proprietary or intellectual property rights. Hyundai hereby reserves all rights to enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
You are prohibited to make any use of the application that (a) infringes any third-party intellectual property, publicity or privacy rights, (b) violates any applicable law or regulation, (c) is defamatory, obscene, profane, false, threatening, pornographic, inappropriate or unprofessional, (d) contains any viruses, Trojan horses, worms, time bombs, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information, or (e) is otherwise tortious or criminal. Subject to the foregoing, we do not generally make editorial determinations about your transmissions or any content you provide. However, we reserve the right to take any actions in our sole discretion to minimize our liability arising from your use of the application, or to preserve our relationships with our Service Providers. We also retain the right to provide mandatory software updates to mobile and/or wearable devices that may limit or prohibit use of outdated versions of the mobile and/or wearable apps. We will cooperate with any valid subpoenas or court orders directing us to disclose the identity of anyone posting any information or content that violates this Agreement.
Third Party Devices and Applications. Use of the application and Connected Services necessarily involves hardware, services, and applications that were not developed by and are not under the control of Hyundai or Genesis, including but not limited to your device, your wireless service provider’s network, Internet browsers, email and SMS programs, dialers and other applications. Hyundai, Genesis and their Service Providers (i) do not guarantee that third party hardware, services and applications will function correctly with this application, (ii) expressly deny any liability related to involvement and interaction with these third party hardware, services and applications, and (iii) cannot guarantee and expressly disclaim liability for the above third parties’ privacy and security compliance including that related to conversations or data transmissions over the Internet or wireless network.
Local Laws: Local laws may limit the use of certain features in the application, including but not limited to the feature to remotely start the engine in the Vehicle. It is your responsibility to be aware of local regulations that would result in restrictions on your use of the application. Hyundai, Genesis and their Service Providers expressly deny any liability for any violation of local law created by your use of the application.
Fees, Costs and Other Expenses: The application requires a data network operated by a wireless service provider to function. Your account with your wireless service provider is your responsibility and not the responsibility of the Connected Services. Depending on your data plan, you may incur charges from your wireless service provider for use of their network and/or for specific services, for example, making phone calls, sending or receiving text messages and/or emails or other services. You are solely responsible for any and all costs you incur as a result of your use of the application.
Q. Genesis Intelligent Assistant Engine (IAE) reads information provided by the customer’s device (e.g. Calendar Events, POIs and Destinations) and delivers context driven notifications (Apple and Google Push Notifications for Mobile Devices) that prompt the customer to interact with their Genesis through the Genesis IA app.
- Primary IAE inputs include:
- Device Calendar
- Current Weather based on location
- Current Location
- Travel time to destination (traffic included as part of route calculation)
- The customer must authorize the Genesis IA App, via OS level permissions (in app and/or within the OS Settings) for Location and Calendar Access.
- The customer must authorize the Genesis IA App, via OS level permissions (in app and/or within the OS Settings) for Location and Calendar Access. The IAE obtains VIN (which is needed to by HMA Push API), user id, event name, location, and time.
S. Digital Key 2.0. Vehicles may be equipped with Digital Key technology. For certain model year vehicles that have Digital Key 1.0, please refer to the Digital Key Terms and Conditions for more information. For vehicles with Digital Key 2.0, your use of the Digital Key technology and service is subject to these Terms and Conditions and the agreements and limitations set forth herein. Digital Key availability is subject to the Special Service limitations set forth in Section 5 above. If wireless services are for any reason unavailable for use with Digital Key, you may have up to five (5) activations of Digital Key services without wireless service connection. It is recommended to always have your physical key card or key fob with you for unanticipated service interruptions.
A. Working System/Registration. Your Connected Services Subscription may not activate immediately upon enrollment and Connected Services may not be available until activation has been completed. You will be notified when your Connected Services have been activated, typically within 24 hours of enrollment. The Connected Services System in your Vehicle may be temporarily active after you buy or lease your Vehicle or press the Bluelink button to begin using the Connected Services. To avoid this incidental connectivity, you may call us or press the Connected Services button in your Vehicle and tell an Agent that you want to cancel Connected Services
B. Passwords/PINs. You promise to be fully responsible for the protection of your password, PIN, and other methods of authentication. Anyone who has access to these credentials may be able to access the Connected Services Features and Account, Connected Services Web Sites, Connected Services Mobile Apps, and In-vehicle Apps. We have no responsibility for, nor obligation to inquire about, the authority of anyone using your credentials or other information that can be used to identify your account to request Connected Services for the Vehicle.
C. Proper Use of the Services. You are responsible for ensuring safety and compliance with all regulations, ordinances and other laws applicable to the Vehicle. You promise to use Connected Services emergency and roadside services only for actual emergencies and roadside assistance needs. You promise not to use the Connected Services for any fraudulent, unlawful, or abusive purpose, or in any way that is not described in materials provided by us to you or that interferes with our provision of services to you or to our other customers. You promise to notify us if you no longer have ownership or possession of the vehicle, including third party sale, loss, or total damage to the vehicle. You promise you will not abuse or do anything to damage our business operations, services, reputation, employees or facilities. If you do any of these things, you agree to indemnify, defend and hold us harmless from and against any and all costs, expenses (including attorneys’ fees), losses, damages and other liabilities which arise from or in connection with a claim or demand that any third party makes against us, which results in whole or in part from that use or misuse, or your actions or failure to act.
D. Safeguarding and Use of Others’ Information. Certain information you receive through your Connected Services belongs to us or third parties who provide it through us. It may be covered by one or more copyrights, trademarks, service marks, patents, trade secrets or other legal protections. You promise not to use any content you receive through Connected Services except as expressly authorized by us. You cannot license, lease, sell, resell, have licensed, have leased, have sold or resold, or otherwise transfer or convey any of it or use it for commercial purposes. You agree you will not copy, store, reproduce, distribute, modify, display, publish, perform, transmit, broadcast, or create derivative works from any of it. Certain Service Providers impose further terms and conditions on providing services (for example, the end user terms covering navigation and location data). By using the Connected Services, you also agree to be bound by those additional terms and conditions.
E. Other Users/Occupants of The Vehicle. YOU ARE SOLELY RESPONSIBLE FOR ANY USE OF CONNECTED SERVICES IN THE VEHICLE, EVEN IF YOU ARE NOT THE ONE USING IT, AND EVEN IF YOU LATER CLAIM THE USE WAS NOT AUTHORIZED. YOU ARE ALSO SOLELY RESPONSIBLE FOR THE SERVICES REQUESTED BY YOU, OR BY ANYONE USING OR OCCUPYING THE VEHICLE, THROUGH CONNECTED SERVICES. You promise to educate and inform all users and occupants of the Vehicle about the Connected Services, system features and limitations and our use of such user’s and occupants’ information as permitted by this Agreement. We have no obligation to inquire about the authority of anyone using the Vehicle. If you, another driver or a passenger of the Vehicle uses the Connected Services System to commit a crime or for another improper purpose or if such other driver or occupant of the Vehicle disputes Hyundai’s collection and use of information as permitted in this Agreement, you agree to indemnify, defend and hold Connected Services harmless from and against any and all costs, expenses (including attorneys’ fees), losses, damages and other liabilities which arise from such improper use.
A. Information Collected and Used by Us. In providing the Connected Services to you and as more fully set forth in the Hyundai Vehicle Technologies and Services Privacy Notice and the Genesis Vehicle Technologies and Services Privacy Notice, we may collect and retain an electronic or other record of certain information about you and/or occupants of the Vehicle including: the Vehicle’s description, location, speed, direction of travel, time of travel, service data, eco-related driving performance or charging data, mechanical condition or incidents involving the Vehicle (such as trouble codes, tire pressure, battery voltage, coolant temperature, eco-related driving performance or charging habits, and service requirements), your search content, information about anyone making a Connected Services call from the Vehicle or under your account; the date, time and duration of call and any Connected Services Agent notes written during a call. You agree that we may record or monitor the Vehicle’s location or other information when (1) the Connected Services are active in the Vehicle for the purposes of the provision of Connected Services, analysis and product improvement, and security monitoring,, (2) your airbag deploys or a severe impact occurs, (3) the Vehicle is equipped to provide stolen vehicle recovery and you report the Vehicle as stolen; (4) as permitted by applicable state and federal laws, rules and regulations; (5) in connection with our attempts to communicate with you or recover the Vehicle pursuant to agreements governing the lease, financing or subscription of the Vehicle; or (6) when the Vehicle’s data is aggregated for general analysis and quality improvement purposes.
We use the information we collect from you or occupants of the Vehicle to: deliver the Connected Services related products and services to you, manage your Connected Services account, improve occupant and vehicle safety, conduct internal analysis and research to improve product, product quality, and security of the vehicles, improve your Connected Services experience at our dealers, identify quality and service related issues and provide service notifications/alerts, participate in government subsidy or incentive programs that benefit you or HMA directly or indirectly, and enhance your overall ownership experience. We will not sell, trade, or rent your personal information to others without your authorization consistent with the terms of this Agreement. We share certain information collected from the Connected Services with our dealers or authorized repair facilities to assist in performing service diagnosis and repair and to improve your customer experience. We share the information we collect with Service Providers for purposes of providing the Connected Services and maintaining your account. We may also share information as necessary with third parties for analysis and research purposes, including our Usage Based Insurance providers (e.g., Verisk) and data analytics partners. As part of the Usage Based Insurance program, anonymized driving data will be available to other third parties for analysis. We will never provide your personal information to any non-Service Provider participants in the program without your additional express consent. All Service Providers or third parties are contractually obligated to keep your information confidential if it is identifiable to you and use such information only as we specify. We may also disclose information to individuals designated by you to be contacted in an emergency. When required, you agree we may release information, including location data, to comply with applicable laws or regulations, in legal proceedings to respond to judicial subpoenas or court orders, in cooperation with law enforcement agencies, and to enforce the terms of this Agreement and any agreement related to the lease or financing of the Vehicle. We may share certain of the Vehicle information with government entities consistent with this agreement and as permitted by applicable law. You should know that we have no control over the manner in which such a government entity may use your data. Any data which we collect or which you provide to us which is not identifiable to you, including functionality use, statistics, performance data, quality metrics, shall be owned by us.
To improve the customer experience with delivery of location based services, we may collect, use, and share precise location data for POI Searches initiated via in-vehicle button or display, website and/or call center. This location data is solely used by us to provide and improve location-based products and services. (Data collected may include POI search request, date and time, coordinates where search was initiated and results provided by Google, Inc.).
If you are not the registered owner, lessee, or subscriber of the vehicle, vehicle data generated and collected during your operation of the vehicle may be viewed and retrieved by the registered owner, lessee, or subscriber of the vehicle.
B. Monitoring and Recording. For quality assurance purposes, the Service Providers may monitor and record conversations between their respective service centers and you and the Vehicle’s occupants, as well as any conversations between their service centers and you or others contacting the service centers to discuss your account outside of the vehicle. YOU CONSENT, ON BEHALF OF YOURSELF, ALL OCCUPANTS OF THE VEHICLE, AND ANYONE ENGAGED IN A CONVERSATION WITH A SERVICE PROVIDER ABOUT THE VEHICLE OR YOUR ACCOUNT, TO THE MONITORING AND RECORDING OF ALL CONVERSATIONS BETWEEN THE SERVICE CENTERS AND SUCH PERSONS AND YOU RELEASE HYUNDAI FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES AND LOSSES THAT MAY RESULT FROM ANY SUCH MONITORED AND/OR RECORDED CONVERSATIONS. Call recordings may be shared with Hyundai dealers/Genesis retailers and other service providers. We may also be legally required to provide location tracking data and other information obtained through the Connected Services System to law enforcement agencies. YOU RELEASE HYUNDAI FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITIES ARISING OUT OF THE DISCLOSURE OF INFORMATION UNDER THOSE CIRCUMSTANCES.
C. Your Consent. YOU CONSENT ON BEHALF OF YOU AND OCCUPANTS IN THE VEHICLE TO WIRELESS COMMUNICATION IN THE VEHICLE TO ENABLE OUR SERVICE PROVIDERS TO DELIVER THE CONNECTED SERVICES TO YOU AND OCCUPANTS IN THE VEHICLE. YOU ON BEHALF OF YOU AND OCCUPANTS IN THE VEHICLE ALSO CONSENT TO THE COLLECTION, RECORDING AND USE OF THE INFORMATION DESCRIBED IN THIS AGREEMENT AND RELEASE HYUNDAI FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITIES ARISING OUT OF THE COLLECTION AND USE OF THIS INFORMATION. YOU ALSO AGREE THAT WE MAY CONTACT YOU DIRECTLY OR BY AUTOMATED NOTIFICATION IN THE VEHICLE, BY ELECTRONIC MAIL, OR BY TELEPHONE AT ANY NUMBER WE HAVE ON FILE FOR YOU, AND, IN SOME CIRCUMSTANCES, BY PRERECORDED MESSAGE TO THE EXTENT ALLOWABLE BY LAW, EVEN IF DOING SO MAY RESULT IN ADDITIONAL TELECOMMUNICATIONS FEES OR CHARGES TO YOU, TO DISCUSS YOUR ACCOUNT, INFORM YOU OF RECALLS, OFFER PROMOTIONS, OR TO DELIVER SERVICES.
D.Your Rights. The Hyundai and Genesis Privacy Policies, and the applicable Vehicle Technologies and Services Privacy Notice govern our use and protection of your personal information. We may change this policy at any time subject to other legal obligations. You can access the current policy online at MyHyundai.com, MyGenesis.com, or request a copy by submitting a request on our Contact Us page or by pressing the Bluelink/GCS button in the Vehicle and asking an Agent. You may review, modify, correct, or update the information you provide us at any time by submitting a request on our Contact Us page or by pressing the Bluelink/GCS button in the Vehicle and speaking to a Connected Services Agent.
10.NO WARRANTIES. Warranties are special kinds of promises. THE VEHICLE’S LIMITED WARRANTY does not cover the Connected Services or the wireless service, which is provided to you on an “as is” and “where is” basis, without any warranty of any kind, express or implied. IN ADDITION, HYUNDAI CANNOT PROMISE UNINTERRUPTED OR PROBLEM-FREE SERVICE, AND CANNOT PROMISE THAT THE DATA OR INFORMATION PROVIDED TO YOU WILL BE ERROR-FREE. ALL DATA AND INFORMATION IS PROVIDED TO YOU ON AN “AS IS” BASIS. HYUNDAI HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE CONNECTED SERVICES SYSTEM, THE CONNECTED SERVICES AND ANY DATA AND INFORMATION AND SERVICES PROVIDED THROUGH IT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES AS TO CONTENT, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, CORRECTNESS, RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED BY THIS AGREEMENT.
11.LIMITATIONS OF LIABILITY. YOU AND WE ARE EACH WAIVING IMPORTANT RIGHTS. UNLESS FORBIDDEN BY LAW IN A PARTICULAR INSTANCE, WE EACH AGREE AS FOLLOWS:
A. WE ARE NOT LIABLE FOR THE ACTIONS OR INACTIONS OF ANY Service Provider WE CONTACT FOR YOU OR THE VEHICLE, OR FOR OUR INABILITY TO CONTACT ANY Service Provider IN ANY PARTICULAR SITUATION.
B.WE ARE NOT LIABLE FOR ANY COMMERCIAL LIABILITIES INCURRED AS A RESULT OF YOUR USE OF THE SERVICES IN THE OPERATION OF YOUR BUSINESS, EMPLOYMENT, OR OTHER OCCUPATIONAL RELATED ACTIVITY, INCLUDING BUT NOT LIMITED TO RIDE-SHARING SERVICES OR RENTAL SERVICES PROVIDED USING THE VEHICLE.
C. WE ARE NOT LIABLE FOR ANY FAILURES, ACCIDENTS, OR DAMAGES RESULTING FROM THE FAILURE TO COMPLY WITH THE OTA CONDITIONS OF THESE TERMS AND CONDITIONS
D. WE ARE NOT LIABLE TO YOU FOR (1) ANY INJURIES TO PERSONS OR PROPERTY ARISING OUT OF OR RELATING TO YOUR OR THE OCCUPANTS OR THE VEHICLE’S USE OF THE CONNECTED SERVICES System OR CONNECTED SERVICES, (2) ANY DAMAGES ARISING OUT OF OR RELATING TO THE INSTALLATION, REPAIR, OR MAINTENANCE OF THE CONNECTED SERVICES System, OR (3) any damages arising out of the inability to operate the vehicle while vehicle ove r-the-air updates are occuring, (4) any damages arising out of any impact to the service and operation of the connected services, or (5) any commercial liabilities or damages related to commercial or business operation of the connected services.
E. THE MAXIMUM AGGREGATE LIABILITY OF HYUNDAI TO YOU UNDER ANY THEORY (INCLUDING BUT NOT LIMITED TO FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY) IS LIMITED TO THE GREATER OF (I) $500 OR (II) THE TOTAL AMOUNT PAID BY YOU FOR THE PORTION OF THE CONNECTED SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS PRECEDING THE DATE YOUR CLAIM AROSE. YOU AGREE THAT HYUNDAI WOULD NOT HAVE AGREED TO PROVIDE THE CONNECTED SERVICES TO YOU IF YOU DID NOT AGREE TO THIS LIMITATION. THIS AMOUNT IS THE SOLE AND EXCLUSIVE LIABILITY OF HYUNDAI AND ANY OTHER THIRD PARTY BENEFICIARIES TO YOU, AND IS PAYABLE AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. IN THE EVENT YOU WISH TO OBTAIN A GREATER AMOUNT THAN THIS LIMITATION, YOU HAVE THE OPTION TO PURCHASE SUCH GREATER AMOUNT BY PAYING AN ADDITIONAL MONTHLY AMOUNT AND A RIDER SHALL BE ATTACHED TO THIS AGREEMENT SETTING FORTH THE ADDITIONAL CHARGE AND ADDITIONAL AMOUNT OF THE LIMITATION OF LIABILITY.
F. NEITHER YOU NOR WE CAN RECOVER (1) PUNITIVE OR EXEMPLARY DAMAGES, (2) TREBLE, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, OR (3) ATTORNEY’S FEES (EXCEPT IN CONNECTION WITH INDEMNIFICATION CLAIMS AS PROVIDED IN THIS AGREEMENT). YOU AND WE AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, ACTUAL, COMPENSATORY DAMAGES AS LIMITED IN THIS AGREEMENT.
G. WE HAVE NO LIABILITY FOR SERVICE INTERRUPTIONS OF 30 DAYS OR LESS. TO RECEIVE SERVICE CREDIT FOR LONGER INTERRUPTIONS, YOU MUST NOTIFY US WITHIN 60 DAYS AFTER THE TIME WHEN THAT SERVICE INTERRUPTION STARTED. EXCEPT FOR ANY CREDITS PROVIDED VOLUNTARILY BY US FOR A DROPPED CALL, OR CREDITS FOR INTERRUPTED SERVICE AS DESCRIBED ABOVE, NO ONE IS LIABLE TO YOU FOR DROPPED CALLS OR INTERRUPTED SERVICE, OR FOR PROBLEMS CAUSED BY OR CONTRIBUTED TO BY YOU, BY ANY THIRD PARTY, BY BUILDINGS, HILLS, TUNNELS, NETWORK CONGESTION, WEATHER, OR ANY OTHER THINGS HYUNDAI IS UNABLE TO CONTROL.
H. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT,YOU AGREE TO EXCUSE ANY NON-PERFORMANCE BY US CAUSED IN WHOLE OR IN PART BY AN ACT OR OMISSION OF A THIRD PARTY, OR BY ANY EQUIPMENT FAILURE, ACT OF GOD, NATURAL DISASTER, STRIKE, EQUIPMENT OR FACILITY SHORTAGE, OR OTHER CAUSES BEYOND THE CONTROL OF HYUNDAI.
I. IF ANOTHER WIRELESS SERVICE PROVIDER IS INVOLVED IN ANY PROBLEM (FOR EXAMPLE, BECAUSE OF ROAMING), YOU ALSO AGREE TO ANY LIMITATIONS OF LIABILITY THAT IT IMPOSES ON ITS CUSTOMERS.
J. YOU AGREE THAT HYUNDAI IS NOT LIABLE FOR ANY ERRORS, DEFECTS, PROBLEMS, OR MISTAKES IN DATA OR INFORMATION TRANSMITTED THROUGH THE CONNECTED SERVICES SYSTEM.
K. You agree that the limitations of liability and indemnities in this Agreement will survive even after the Agreement has ended. These limitations of liability apply not only to you, but to anyone using the Vehicle, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to your Connected Services or the Connected Services System.
NOTE: Some states do not allow an exclusion or limitation of incidental or consequential damages or certain other damages, so some of the limitations above may not apply in some situations
12. YOUR INSURANCE OBLIGATIONS. The service Hyundai provides is intended as a convenience. The payments you make for the Connected Services are not related to the value of the Vehicle or any property in it, or the cost of any injury to or damages suffered by you or anyone else as a result of the operation of the Vehicle. We are not an insurance company. You promise you will obtain and maintain appropriate insurance covering personal injury, loss of property, and other risks. FOR YOURSELF AND FOR ANYONE ELSE CLAIMING UNDER YOU, YOU HEREBY RELEASE AND DISCHARGE HYUNDAI FROM AND AGAINST ALL HAZARDS COVERED BY YOUR INSURANCE. NO INSURANCE COMPANY OR INSURER WILL HAVE ANY RIGHT OF SUBROGATION AGAINST HYUNDAI.
13. YOUR RESPONSIBILITY FOR ANY THIRD PARTIES’ CLAIMS. IN ORDER TO RECEIVE CONNECTED SERVICES, YOU AGREE THAT YOU WILL INDEMNIFY, DEFEND AND HOLD HYUNDAI HARMLESS FROM AND AGAINST ANY AND ALL AMOUNTS ANYONE ELSE CLAIMS FROM US, PLUS ANY AND ALL COSTS AND EXPENSES WE MAY INCUR (INCLUDING ATTORNEYS’ FEES), RESULTING FROM ANY CLAIM, DEMAND OR ACTION, REGARDLESS OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND, OR ACTION ALLEGING LOSS, COSTS, EXPENSES, DAMAGES, OR INJURIES (INCLUDING INJURIES RESULTING IN DEATH) ARISING OUT OF OR IN CONNECTION WITH (1) THE ACTIVITIES CONTEMPLATED BY THIS AGREEMENT, WHETHER BROUGHT BY YOU, THE OCCUPANTS OF THE VEHICLE, YOUR EMPLOYEES, OR THIRD PARTIES, EVEN IF DUE TO THE SOLE NEGLIGENCE OF HYUNDAI OR ANY OF THE Service Providers; (2) THE USE OR POSSESSION OF DATA OR INFORMATION PROVIDED IN CONNECTION WITH CONNECTED SERVICES; (3) CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING OUT OF OR RELATED IN ANY WAY DIRECTLY OR INDIRECTLY TO THIS AGREEMENT; or (4) THE USE, FAILURE TO USE, OR INABILITY TO USE CONNECTED SERVICES, EXCEPT WHERE THE CLAIMS RESULT FROM THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF HYUNDAI OR ANY OF THE Service Providers. IN ADDITION, IF YOU HAVE AUTHORIZED HYUNDAI TO CHARGE AMOUNTS DUE AGAINST YOUR CREDIT, DEBIT OR BANK CARD ACCOUNT OR OTHER SIMILAR ACCOUNT BY GIVING US A CARD OR ACCOUNT NUMBER, THEN YOUR AGREEMENT IN THIS SECTION EXTENDS TO CLAIMS, EXPENSES, LIABILITIES, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OR OWNERSHIP OF THE CREDIT OR DEBIT CARD ACCOUNT, OR OTHER SIMILAR PAYMENT ACCOUNT, OR FROM THE ISSUER’S REFUSAL TO PAY AMOUNTS CHARGED TO SUCH ACCOUNT.
14. RESOLVING DISPUTES.
A. Governing Law. To the fullest extent permitted by law and except as explicitly provided otherwise, this Agreement and any disputes arising out of or relating to it will be governed by the laws of the state of California without regard to its conflict of law principles.
B. Time Limits. EXCEPT WHERE PROHIBITED BY LAW, YOU ARE NOT ALLOWED TO BRING ANY CLAIM AGAINST HYUNDAI OR GENESIS (OR ANY OTHER THIRD PARTY BENEFICIARY) MORE THAN ONE YEAR AFTER THE CLAIM ARISES.
C. Binding Arbitration MOST CUSTOMER CONCERNS CAN BE RESOLVED QUICKLY AND TO THE CUSTOMER'S SATISFACTION BY CONTACTING HYUNDAI’S CUSTOMER SERVICE DEPARTMENT AT CONSUMERAFFAIRS@HMAUSA.COM OR CALLING 800-633-5151 AND THE GENESIS CUSTOMER SERVICE DEPARTMENT AT CUSTOMERCARE@GENESISMOTORSUSA.COM OR CALLING 844-340-9741. IN THE UNLIKELY EVENT THAT THE APPROPRIATE CUSTOMER SERVICE DEPARTMENT IS UNABLE TO RESOLVE YOUR CONCERNS, WE EACH AGREE TO RESOLVE THOSE DISPUTES THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURT INSTEAD OF IN COURTS OF GENERAL JURISDICTION TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO THE TERMS OF THIS AGREEMENT. ARBITRATION IS MORE INFORMAL THAN A LAWSUIT IN COURT. ARBITRATION USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY, ALLOWS FOR MORE LIMITED DISCOVERY THAN IN COURT, AND IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW; CLASS ARBITRATIONS, CLASS ACTIONS OR REPRESENTATIVE ARBITRATIONS ARE NOT PERMITTED. HYUNDAI OR GENESIS WILL PAY ALL ADMINISTRATIVE COSTS OF THE ARBITRATOR, NO MATTER WHO WINS, SO LONG AS YOUR CLAIM IS NOT FRIVOLOUS OR BROUGHT IN BAD FAITH. HOWEVER, IN ARBITRATION, BOTH YOU AND HYUNDAI WILL BE ENTITLED TO RECOVER ATTORNEYS´ FEES FROM THE OTHER PARTY TO THE SAME EXTENT AS YOU WOULD BE IN COURT.
(a) Hyundai and you agree to arbitrate any and all disputes and claims between us arising out of or relating to this Agreement, Connected Services, Connected Services Systems, Service Plans, the Vehicle, use of the sites, or products, services, or programs you purchase, enroll in or seek product/service support for, whether you are a Visitor or Customer, via the sites or through mobile application, except any disputes or claims which under governing law are not subject to arbitration, to the maximum extent permitted by applicable law. This agreement to arbitrate is intended to be broadly interpreted and to make all disputes and claims between us subject to arbitration to the fullest extent permitted by law. However, any dispute you or we may have relating to copyrights or other intellectual property shall not be governed by this agreement to arbitrate. For the avoidance of doubt, this means that any claims you or we may have relating to intellectual property rights against the other, including injunctive and other relief sought, may be brought in a court of competent jurisdiction. The agreement to arbitrate otherwise includes, but is not limited to:
claims based in contract, tort, warranty, statute, fraud, misrepresentation or any other legal theory; claims that arose before this or any prior Agreement (including, but not limited to, claims relating to advertising); claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; claims relating to the Vehicle for which you seek product or service support via the sites; claims arising out of or relating to the Telephone Consumer Protection Act; claims relating to your data privacy or information security; and claims that may arise after the termination of this Agreement.
(b) A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice''). The Notice to Hyundai or Genesis should be addressed to: Consumer Affairs, Hyundai Motor America, Legal Department, 10550 Talbert Avenue, Fountain Valley, CA 92728-0850 ("Notice Address''). The Notice must describe the nature and basis of the claim or dispute and set forth the specific relief you seek from Hyundai ("Demand''). If Hyundai and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Hyundai may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Hyundai or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Hyundai is entitled. In arbitration, and to the extent otherwise permitted by law, the parties may exchange “offers of compromise” or stipulate to judgments or awards in the same way the parties could in court, including for example, under California Code of Civil Procedure Section 998 for arbitrations taking place in California. Such offers of compromise shall have the same force and effect as they would in a court proceeding. The arbitration proceedings shall otherwise remain confidential, except for purposes of seeking court intervention (if necessary). You may obtain more information about arbitration from www.adr.org
(c) After Hyundai receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee. The filing fee currently is $200, but is subject to change by the arbitration provider. The arbitration will be governed by the Consumer Arbitration Rules (the "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The AAA Rules may change from time to time, and you should review them periodically.
All issues are for the arbitrator to decide, including the scope and enforceability of this arbitration provision as well as the Agreement´s other terms and conditions, and the arbitrator shall have exclusive authority to resolve any such dispute relating to the scope and enforceability of this arbitration provision or any other term of this Agreement including, but not limited to any claim that all or any part of this arbitration provision or Agreement is void or voidable. However if putative class or representative claims are initially brought by either party in a court of law, and a motion to compel arbitration is brought by any party, then the court shall decide whether this agreement permits class proceedings. For the avoidance of doubt, the court and arbitrator shall be bound by the terms of this Agreement, including with regard to the class and representative waiver provision. In any arbitration, the arbitrator shall be bound by the terms of this Agreement and shall follow the applicable law. The arbitrator shall not have the power to commit manifest errors of law or legal reasoning, and any award rendered by the arbitrator that employs a manifest error of law or legal reasoning may be vacated or corrected by a court of competent jurisdiction for any such error. Unless Hyundai and you agree otherwise, any arbitration will be governed by the substantive laws of your state, and hearings will take place in the county (or parish) of your billing or registered address. Case management and other hearings shall be heard via telephone unless otherwise agreed to. Except as otherwise provided for herein, Hyundai will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse Hyundai for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.
(d) Discovery and/or the exchange of non-privileged information relevant to the dispute will be governed by the AAA Rules.
(e) YOU AND HYUNDAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING TO THE MAXIMUM EXTENT PERMITTED BY LAW. Further, unless both you and Hyundai agree otherwise, the arbitrator or arbitration administrator may not consolidate or aggregate more than one person’s claims (except as set forth in subparagraph (f) below), and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If this specific subparagraph (e) is found to be unenforceable in its entirety, then the entirety of this arbitration provision shall be null and void. However, if only a portion of this subparagraph (e) is found to be unenforceable, then the unenforceable portion of the provision shall be stricken, and the remainder of subparagraph (e) enforced. Any claims or causes of action seeking relief not subject to individual arbitration under applicable law shall be stayed in a court of competent jurisdiction pending completion of individual arbitration to the maximum extent permitted by law. Nothing in subparagraph (e) or (f) below shall prevent you or Hyundai from participating in a classwide settlement of claims.
(f) YOU AND HYUNDAI AGREE THAT ADMINISTRATION OF ANY MASS, COLLECTIVE OR BATCH ARBITRATION SHALL BE GOVERNED BY THE TERMS SET FORTH IN THIS SUBPARAGRAPH (F). You and Hyundai agree that a “mass, collective, and/or batch arbitration” includes, but is not limited to, instances in which you and others are represented by a law firm or collection of law firms or legal counsel that has filed more than 150 arbitration demands of a substantially similar nature against Hyundai, alleging similar or identical claims or causes of action, within 180 days of the arbitration demand filed on your or others behalf, and the law firm or collective of legal counsel/law firms seeks to simultaneously or collectively administer and/or arbitrate all the arbitration demands together. If more than 150 arbitration demands of a substantially similar nature, alleging the similar or identical claims or causes of action, are filed against Hyundai by the same law firm or collection of legal counsel/law firms within 180 days of one another, each arbitration demand must be filed, administered, arbitrated, and resolved pursuant to this subparagraph (f).
Specifically, in order to increase the efficiency of resolution for any mass, collective, and/or batch arbitration, in the event 150 or more similar arbitration demands against Hyundai are filed within a 180 day period pursuant to the above, the arbitration provider shall (i) group the arbitration demands into batches of no more than 150 demands per group; and (ii) provide for resolution of each group or batch as a single arbitration with one set of filing and administrative fees and a single arbitrator assigned per group or batch. You and Hyundai agree to cooperate in good faith with the arbitration provider to implement the aforementioned protocol for mass, collective, and/or batch arbitrations with regard to resolution, fees and administration. If subparagraphs (f)(i) or (f)(ii) are not enforced, or the arbitration provider refuses to follow these specific mass, collective, and/or batch arbitration protocols, then each arbitration demand must be filed, administered, arbitrated, and resolved individually, or the parties agree to seek out a different, mutually agreeable and widely-recognized arbitration organization agreeable to follow subparagraphs (f)(i) or (f)(ii). If any other portion of this subparagraph (f) is found to be unenforceable, then the unenforceable portion of the provision shall be stricken, and the remainder of subparagraph (f) and this agreement shall be enforced to the maximum extent permitted by law. Mass, collective, and/or batch arbitrations shall otherwise be subject to all other substantive and procedural terms contained within this agreement.
(g) Notwithstanding any provision in this Agreement to the contrary, we agree that if Hyundai makes any change to this arbitration provision (other than a change to the Notice Address) after your enrollment in a service or program or your use of the sites, you may reject any such change and require Hyundai to adhere to the language in this arbitration provision as written at the time of your enrollment or purchase if a dispute between us arises, by providing Notice to Hyundai at the Notice Address in subsection (b) above.
15. GENERAL LEGAL INFORMATION.
A. Communicating with Each Other. ANY WRITTEN NOTICE FROM YOU REQUIRED BY THIS AGREEMENT WILL BE CONSIDERED GIVEN WHEN WE RECEIVE IT AT OUR ADDRESS PROVIDED IN THE INTRODUCTION OF THIS AGREEMENT. ANY WRITTEN NOTICE FROM US REQUIRED BY THIS AGREEMENT WILL BE CONSIDERED GIVEN WHEN WE SEND IT BY EMAIL TO ANY EMAIL ADDRESS YOU’VE PROVIDED TO US, OR TWO DAYS AFTER WE MAIL IT TO YOU AT THE MOST CURRENT BILLING ADDRESS WE HAVE ON FILE FOR YOU. Any oral notices will be considered given when we call you or when you call us at 855-2BlueLink for Hyundai customers or 844-340-9742 for Genesis customers or you press the Connected Services button and speak with a Customer Care Specialist. You may also reach out bia the contact information provided below or the Contact Us page of our websites.
B. Others Covered by this Agreement. EACH OF THE PERSONS/ENTITIES LISTED IN THE SECOND PARAGRAPH OF THESE TERMS AND CONDITIONS IS BOUND BY THIS AGREEMENT. YOU AGREE THAT YOU WILL MAKE ALL OF THE OCCUPANTS OF THE VEHICLE, WHETHER PASSENGERS, GUESTS OR DRIVERS OF THE VEHICLE, AWARE OF OUR RIGHTS AND SUBJECT TO THE LIMITATIONS OF THIS AGREEMENT.
C. Our Relationship. Despite anything else this Agreement says, this Agreement does not create any fiduciary relationships between you and us. It also does not create any relationship of principal and agent, partnership, or employer and employee.
D. Assignment. We can assign this Agreement or your obligations to pay under it in whole or in part to anyone we choose. You cannot assign this Agreement or your obligations to anyone else without our prior written consent and any attempted assignment in violation of this provision shall be void.
E. Final Provisions. This Agreement (which includes, without limitation, these Terms and Conditions and any other documents incorporated herein by reference) is the entire agreement between you and us. It supersedes all other agreements or representations, oral or written, between us, past or present. In the event of a conflict between any provision contained in these Terms and Conditions and any provision of any other document incorporated herein, the provision contained in these Terms and Conditions shall take precedence, and no additional or different terms shall be binding on either of us unless mutually agreed to in writing. This Agreement will not be presumptively construed for or against either party. Section titles contained herein are for convenience only. If any part of this Agreement is considered invalid by a court or arbitrator, the rest of it will remain enforceable. Even after this Agreement has ended, its provisions will govern any disputes arising out of or relating to it (unless it has been replaced by a new agreement between us). It will also be binding on your heirs and successors and on our successors and assigns. No waiver of any part of this Agreement, or of any breach of it, in any one instance will require us to waive any other instance or breach. IN SOME CIRCUMSTANCES WE MIGHT DECIDE TO PROVIDE YOU SERVICE VOLUNTARILY EVEN IF YOU WOULD NOT OTHERWISE QUALIFY. THIS WILL NOT BE DEEMED A WAIVER OR REQUIRE US TO DO SO AGAIN. YOU AGREE WE WILL NOT BE LIABLE FOR ANYTHING RESULTING FROM OUR PROVISION OF SUCH SERVICE.
You can contact us at any time by pressing the Connected Services button in the Vehicle, by submitting a request at our Contact Us page, or reaching out as follows:.
For Hyundai Vehicles (including Hyundai Genesis)
Mail: PO Box 83835
Phoenix, AZ 85071-3835
For Genesis Branded Vehicles
Mail: PO Box 20850
Fountain Valley, CA 92728