GENESIS CONNECTED SERVICES
Effective Date: June 20, 2016
Subscribers can contact us at any time for any of the purposes specified in this Policy, by emailing us at email@example.com, by calling us at 844-340-9742 or by pressing the Connected Services button in their vehicle and speaking to a Connected Services agent.
1. Subscriber Consent
By enrolling and/or using Genesis Connected Services, Subscribers also consent for themselves (and for other vehicle occupants) to allow us or retailers of Genesis branded vehicles to contact Subscribers (and other vehicle occupants) about the Genesis Connected Services via the Genesis Connected Services system at their mailing address, by electronic mail address, and at their home, mobile or business phone number on file. Subscribers are given the opportunity during enrollment to specify their preferred form of communication which we will endeavor to use where practical.
2. The Information We Collect
In addition to the information Subscribers provide in connection with their Genesis Connected Services enrollment, we may collect and/or develop, and retain an electronic or other record of vehicle and service-related information including: the vehicle's identification number, description, location, speed, direction of travel, time of travel, service data, diagnostic information, eco-related driving performance data, mechanical condition or incidents involving the vehicle including crash severity sensor data, caller identification, Subscriber's (or vehicle occupants') search content, information about anyone making a Genesis Connected Services call from the vehicle or under a Subscriber's account, the date, time and duration of call and any Genesis Connected Services agent notes written during a call.
Subscribers acknowledge that their Genesis Connected Services -equipped vehicles in general are equipped with one or more sensing or diagnostic modules capable of transmitting certain vehicle data, vehicle location or other information in order to provide some of the Genesis Connected Services that we deliver. Our primary purpose in collecting personal and vehicle information from Subscribers and, possibly, other occupants of the Subscriber's vehicle, is to facilitate the provision of Genesis Connected Services, to enable HMA and its affiliated dealerships to enhance their ongoing communications and service with their customers who purchase vehicles from them, and to administer the Subscribers' accounts.
For quality assurance purposes, we also randomly monitor or record conversations after activation between the vehicle's occupants and the Genesis Connected Services agent, as well as calls to or from our contact centers that occur outside the vehicle. BY ENROLLING IN THE GENESIS CONNECTED SERVICES, SUBSCRIBER CONSENTS, ON BEHALF OF HIMSELF OR HERSELF AND ANYONE USING OR OCCUPYING SUBSCRIBER'S VEHICLE OR MAKING CONTACT WITH US THROUGH ONE OF OUR CONTACT CENTERS, TO SUCH MONITORING AND RECORDING.
3. Use of Subscriber Information
HMA uses the information collected and retained from Subscribers and their vehicles for purposes of, among other things, delivering the Genesis Connected Services, providing other product information, answering questions or addressing Subscriber complaints, informing Subscribers about special discounts or added services or functions or enhancing and personalizing the communications between individual Subscribers and HMA and its dealerships, and managing Subscribers' accounts. We may also aggregate and otherwise use Subscriber information for a statistical analysis of Genesis Connected Services usage in general to improve service quality and to customize the services for individual Subscribers or groups of Subscribers. We do not sell, rent or trade Subscriber information outside of HMA with others except with the consent of Subscriber.
We may record, monitor or determine the location of a Subscriber's vehicle or other information:
- If the Subscriber or other occupants of the vehicle request Genesis Connected Services;
- If the vehicle's air bag deploys or a severe impact occurs;
- If the Subscriber reports his/her vehicle is stolen;
- We are required to do so by applicable state and federal laws, rules and regulations; or
- In connection with our attempts to communicate with the vehicle purchaser or recover the vehicle pursuant to agreements governing the lease or financing of such vehicle.
Upon a Subscriber's cancellation of the Genesis Connected Services, unless requested by the Subscriber, we will retain all personal and vehicle information only as long as necessary for the fulfillment of the aforementioned purposes or for a period of time necessary to comply with HMA retention policies, applicable law, any applicable statute of limitation, or this Policy.
4. Disclosure of Subscriber Information
We share Subscriber information outside of HMA with others such as suppliers to provide services for us and our business partners to conduct joint marketing programs and with roadside assistance providers, emergency service dispatchers and providers, individuals the Subscriber designated upon enrollment as emergency contacts and other specific service providers (e.g., concierge services) for the purpose of delivering the Genesis Connected Services requested by the Subscriber or other occupants in the Subscriber's vehicle or to facilitate communication with the vehicle purchaser or recover the vehicle pursuant to agreements governing the lease or financing of such vehicle by HMA affiliates. We also share pertinent information with law enforcement authorities in response to a Subscriber's request to locate a vehicle that the Subscriber has reported as stolen. For other purposes, we may provide aggregate statistics about Subscribers and related Genesis Connected Services information to third parties, but these statistics will not include any personal identifying information. When required, we may be compelled to release information to comply with the law or orders of courts or other governmental authorities, or to enforce or apply the terms of the Subscriber Agreement for Genesis Connected Services. For example, we may be legally compelled to provide location data and other information to law enforcement agencies, pursuant to validly issued subpoenas or court orders.
5. Updating or Changing Subscriber Account Information
Subscribers may review, modify, correct, or update the information they provide us at any time by emailing us, calling us, writing us, updating their information directly in MyGenesisor by pressing the Connected Services button in their vehicle and speaking to a Genesis Connected Services agent.
6. Protection of Subscriber Information
We maintain data security measures with the goal of protecting the loss, misuse, and alteration of the information under our control. For example, depending upon the applications, we employ the use of encryption technologies and user authentication systems such as passwords and personal identification numbers. All information is stored using commercially reasonable security measures. We use industry standard practices to protect the privacy of Subscriber information.
7. Security on a Cellular Telephone Network
In providing Genesis Connected Services to Subscribers, voice and data are transmitted between HMA response centers and Subscriber vehicles over a cellular telephone network. This network is complex and not necessarily secure. Therefore, the privacy and security of conversations or data transmitted to and from the vehicle cannot be guaranteed.
8. Unsubscribe or Opt-out
We offer you the opportunity to opt-out of the Genesis Connected Services or from receiving promotional email or mail about our products and services by emailing us, calling us, writing us, updating your preferences on MyGenesis, or by pressing the Connected Services button in your Vehicle and speaking to a Genesis Connected Services agent.
- For email, subscribers may opt-out at any time by using the unsubscribe mechanism within the email. The unsubscribe mechanism allows subscribers to manage their subscription preferences to email alerts and special offers. Notwithstanding the above, this mechanism does not allow subscribers to opt-out of receiving transactional email, such as registration confirmation, vehicle updates and responses to direct requests.
- For calls or direct mail, subscribers may opt-out at firstname.lastname@example.org or by calling 844-340-9742.
- If the Subscriber information provided will be available to third parties, a Subscriber will also be given the opportunity to opt-out from this practice at email@example.com or by calling 844-340-9742.
- A Subscriber also may write to us directly to: (a) update or delete contact information; (b) ask that we not share personal information with third parties; (c) opt out or request that we cease sending promotional or other information via mail or email; or (d) address any other question or concern. Such written requests should be sent to Genesis Motors USA, P.O. Box 20850, Fountain Valley, CA 92728.
At the time information is collected from a Subscriber, other choices about how the information may be used will be explained.
If a Subscriber has opted out of receiving future emails from us, we will implement such opt-out request within ten (10) business days of our receiving the opt-out request. If a Subscriber has opted out of receiving future promotional materials by regular mail, we will implement such opt-out request within a commercially reasonable time. In those instances, we will retain a Subscriber's information in a "do not promote" file in our database, and the Subscriber will receive no further communications from us as required by law.
9. Your California Privacy Rights
Under California Civil Code Section 1798.83, also known as Senate Bill 27, or "Shine the Light," law, California residents with whom we have an established business relationship are entitled to request and receive, free of charge, once per calendar year, a copy of our California Information Sharing Disclosure Notice about the customer information we shared, if any, with other business for their own direct marketing uses in the previous calendar year. Subscribers may call 844-340-9742to request a copy, or email us at firstname.lastname@example.org. We will provide the requested information to Subscribers at their email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing will be included in our response.