At Genesis, we are committed to ensuring your complete satisfaction with the Genesis ownership experience. Our Genesis Roadside Assistance* program is a testament to this commitment, offering you support.

Coverage Across the United States

Available 24 hours a day, 7 days a week, this program ensures that towing assistance is always just a phone call away.

60 Months of Unlimited Miles Coverage

This coverage begins from the date your vehicle is delivered to you or when it is first put into use, whichever occurs first. With this coverage, you can drive with confidence, knowing that Genesis has your back.

Easy Access to Assistance

Genesis leverages remote services for coordinating your vehicle through the Genesis Intelligent Assistant App

If you are enrolled in Genesis Connected Services***, owners will be able to contact roadside assistance through their overhead button and Genesis Intelligance Assistance (GIA) App.  Our dedicated representatives are ready to assist you with various roadside events. If you have an emergency, please dial 9-1-1.

To expedite the roadside assistance process, please have the following information ready:

• Your Name
• Vehicle Identification Number (VIN) located on the driver’s side dashboard
• Vehicle Mileage
• Vehicle Location
• Description of your vehicle’s problem

With the Genesis Roadside Assistance Program, you can enjoy the journey without worrying about the unexpected. Drive confidently, knowing that Genesis is always here to support you.

For more information  related to your vehicle, please also reference your model year’s Warranty Information & Owner’s Handbook: or   please contact Genesis Customer Care at 1-844-340-9741.

Please find the following link to your Owner's Manuals & Warranties Manuals

Vehicle Model Year: 

• 2017
• 2018
• 2019
• 2020
• 2021
• 2022
• 2023
• 2024
• 2025
• 2026

* Genesis Roadside Assistance is a limited and complimentary service for 5 years/unlimited miles from date of first use. Coverage is effective from the date the vehicle is delivered to the first retail buyer, or otherwise put into service (in-service date), whichever is earlier. Mileage and ownership limitations may apply. See your Genesis Retailer for details.

EXCLUSIONS

Roadside Assistance is not a warranty and does not include reimbursement for any costs/charges for repairs, parts, labor, property loss, or any other expenses incurred as a result of accident/collision, vehicle abuse, racing, vandalism, or other items not covered by the Genesis New Vehicle Limited Warranty. Also excluded are services for snow tires, repairs to studs, mounting or demounting of snow chains, any fines, fees, or taxes associated with impound towing as a result of any actual or alleged violation of any law or regulation. Off-roading is not covered. To receive service the vehicle must be on a publicly maintained road.

LEGAL

*Roadside Assistance services are provided through the American Automobile Association, Inc., Heathrow, FL, and its affiliated motor clubs (collectively, “AAA”), which are independent contractors of Genesis Motor America (“Genesis”). Genesis makes no guarantee or warranty regarding the services provided by AAA and is not liable for the actions of their employees or subcontractors. Genesis reserves the right to limit services or reimbursement to any owner/driver when, in Genesis’ judgment, the claims are excessive in nature, frequency or type of occurrence.

**Fleet vehicles are excluded. 

*** Genesis Connectected Services Terms & Conditions