At Genesis Motor America (GMA), your safety and privacy are our top priorities. Recent laws in New York, Louisiana, and California empower survivors of domestic violence to quickly and easily disconnect remote vehicle access, ensuring that only authorized individuals can control or track their vehicles.

This article explains the purpose of these laws and provides step-by-step instructions for disconnecting remote vehicle services if you need to protect yourself or your loved ones.

If you are a domestic abuse victim requesting to disconnect remote vehicle access or to obtain a new connected vehicle service account, please immediately contact Genesis Customer Care at (844) 340-9741 to submit a request.  

Genesis Customer Care

(844) 340-9741

Mon-Fri 6:00am – 5:00pm PST

Sat 6:30am – 3:00pm PST

Sun Closed

Why Do These Laws Matter?

Remote vehicle technology such as smartphone apps that let you locate, unlock, or start your car can be misused in situations of domestic violence. New state laws require automakers to provide clear, fast, and accessible ways for survivors to disable these features and regain control of their vehicles.

New York

What You Need to Do:

1. Contact Genesis Customer Care (844) 340-9741 to submit a request.
2. Provide the applicable Vehicle Identification Number (VIN) and both of the following:
   1. Proof of your legal right to the vehicle. This can include:
       
       
      1. Vehicle title
      2. Court order awarding you sole possession or ownership
      3. Proof of marriage to the vehicle owner at the time of purchase or lease
      4. Other proof as determined by the Commissioner of the New York State Department of Motor Vehicles in conjunction with the New York State Office for the Prevention of Domestic Violence
   2. Submit a written attestation  stating you are a victim of domestic violence pursuant to New York law.

What Genesis Motor America Will Do?

Within 2 business days, HMA will:

• Send you a confirmation email with a reference number and next steps
• Notify you of the outcome and/or any further actions needed

Louisiana

What You Need to Do:

1. Contact Genesis Customer Care (844) 340-9741 to submit a request.
2. Provide the applicable Vehicle Identification Number (VIN) and both of the following:
    
    
   1. Certified copy of a protective order against the abuser signed by a judge, hearing officer or commissioner; a temporary restraining order against the abuser signed by a judge, hearing officer or commissioner; or any other official document evidencing the abuser has committed domestic violence, sexual assault, and/or stalking
   2. Proof of ownership interest in the motor vehicle or a certified copy of a judgment providing you with exclusive use of the motor vehicle regardless of ownership. Proof of ownership interest includes the following
      1. Legal title to the vehicle indicating your name as owner or lessee (if you purchased or leased the vehicle)
      2. A dissolution decree, temporary court order, or domestic violence restraining order awarding you possession or exclusive use of the vehicle.

What Genesis Motor America Will Do:

Within 2 business days, HMA will:

• Send you a confirmation email with a reference number and next steps
• Notify you of the outcome and/or any further actions needed

California

What You Need to Do:

1. Contact Genesis Customer Care (844) 340-9741 to submit a request. 
2. Provide the applicable Vehicle Identification Number (VIN) and proof of legal possession (vehicle title, dissolution decree, temporary court order or domestic violence restraining order that awarded you possession or exclusive use of the vehicle).
3. Please note, a court order awarding sole possession or exclusive use of a vehicle takes priority over a vehicle title showing joint ownership.

What Genesis Motor America Will Do:

Within 2 business days, HMA will:

• Send you a confirmation email with a reference number and next steps
• Notify you of the outcome and/or any further actions needed
• Provide guidance on creating your own app account, if necessary, to ensure the driver can maintain control over the vehicle’s remote technology.

All Other States

What You Need to Do:

1. Contact Genesis Customer Care (844) 340-9741 to submit a request.
2. Provide the applicable Vehicle Identification Number (VIN) and both of the following:
    
   1. Proof of your legal right to the vehicle. This can include:
       
      1. Vehicle title
      2. Court order awarding you sole possession or ownership
      3. Proof of marriage to the vehicle owner at the time of purchase or lease
   2. Submit a written attestation stating you are a victim of domestic violence. 

What Genesis Motor America Will Do:

Within 2 business days, HMA will:

• Send you a confirmation email with a reference number and next steps
• Notify you of the outcome and/or any further actions needed