We want to inform you how upcoming third-party cellular network changes will affect access to Genesis Connected Services features for certain 2017-2019 vehicles.

Vehicles affected by the 3G sunset include certain 2017-2019 Genesis models. To check if your vehicle is affected by the 3G Wireless Sunset just add in your vehicle’s VIN # below and click “Check VIN”. If your Vehicle is affected please continue reading the important information below.

The Genesis Connected Services devices in the affected vehicles require 3G cellular network to access Genesis Connected Services services^1,2,3. These cellular networks are maintained by wireless service providers outside the control of Genesis and Genesis Connected Services. Due to changes in telecommunications technology over time, the wireless service providers of the networks enabling the use of Genesis Connected Services devices in the affected vehicles has recently announced that it will discontinue 2G and 3G cellular network service by January 1, 2023².

As a consequence, after January 1, 2023, we regret Genesis Connected Services on certain 2017-2019 vehicles will become inactive as a result of the network discontinuations and access to Genesis Connected Services services will be unavailable². However, for some 2017-2019 vehicles, a software update is available that will need to be applied prior to January 1, 2023 in order to continue using Genesis Connected Services. We have adjusted our Service Plans to allow affected Genesis Connected Services customers to have the maximum duration of service until the network discontinuation for the models where no software update is available.

All Customers

- You may cancel your Genesis Connected Services subscription at any time by calling 844-340-9741 or going online to MyGenesis.com. All subscription cancellations are subject to the refund policy stated in the Connected Service Agreement Terms And Conditions. See www.Genesisusa.com/content/myGenesis/us/en/terms-and-conditions.html for complete terms and conditions.

If you have any questions, please contact us at 844-340-9741. Thank you for being a valued Genesis Connected Services customer.

Frequently Asked Questions:

1. What is happening with Genesis Connected Services 3G Service?
The connected vehicle services hardware (“Genesis Connected Services device”) in certain 2017-2019 vehicles requires a 3G cellular network. On January 1, 2023, Verizon Wireless Communications, the wireless service provider enabling the use of these Genesis Connected Services devices, will discontinue 3G network service. This discontinuation is outside of Genesis’s control.

2. What vehicles are impacted?
Certain 2017-2019 Genesis models. 

3. What Genesis Connected Services features are impacted?
All Genesis Connected Services services will deactivate, including safety and security features such as: Automatic Crash Notification (ACN), SOS Emergency Assistance, Road Side Assistance, and Stolen Vehicle Tracking. Models that can update their software can do so by visiting update.genesis.com and following instructions to download software update. These network changes are outside of the control of Genesis.

4. When will this take effect?

Genesis Connected Services services will be unavailable in the affected vehicles by January 1, 2023.

Disclaimers:

1. All Genesis Connected Services services will deactivate, including safety and security features such as: Automatic Crash Notification (ACN), SOS Emergency Assistance, Road Side Assistance, and Stolen Vehicle Tracking. 

2. Genesis Connected Services services are dependent upon the telematics device being in operative condition, cellular connection availability (including available wireless service provider with coverage, network capacity, reception, and compatible technology), navigation map data and GPS satellite signal reception, all of which can limit the ability to reach either Genesis Connected Services Customer Care or receive support. Terms and conditions of your Genesis Connected Services Subscription Agreement apply. See https://owners.genesis.com/us/en/connected-services-agreement-terms-and-conditions.html for complete terms and conditions.

3. Genesis Connected Services services are dependent upon the telematics device being in operative condition, cellular connection availability (including available wireless service provider with coverage, network capacity, reception, and compatible technology), navigation map data and GPS satellite signal reception, all of which can limit the ability to reach either Genesis Connected Services Customer Care or receive support. On January 1, 2023, Verizon Wireless Communications, the wireless service provider enabling the use of the Genesis Connected Services devices in certain 2015-2018 vehicles, will discontinue 3G network service. Terms and conditions of your Genesis Connected Services Subscription Agreement apply. See https://owners.genesis.com/us/en/connected-services-agreement-terms-and-conditions.html for complete terms and conditions.