If you forgot your password or need to create a new one, simply follow the steps below to reset your MyGenesis password.

STEP #1:                                                                                

From the MyGenesis homepage,  click on the Forgot password link.

STEP #2:                                                                   

Enter the email address you are using on your MyGenesis account.  Click Next.

STEP #3: 

To confirm your account, please answer the security question that you set up when you created your MyGenesis account.  Click Next.

NOTE:  If you have forgotten the answer to your security question please follow (Steps 4 through Step 7) otherwise advance to Step 8 to complete the password reset process.

STEP #4:                                                                                                                           

Click on the Verification Code link.  Click Next.

STEP #5: 

To receive a Verification Code, enter your Phone Number (Mobile or Landline #) and Zip Code or the Last 6 digits of your VIN and Zip Code.  Click Next.

STEP #6:

To receive your Verification Code choose the delivery method you would prefer, either by text or email.

STEP #7: 

Check your email or text message for the Verification Code sent to you.  Insert the Verification Code and click Next.

STEP #8: 

A Reset Link has been sent to you through email or text message.  Click on the Reset Link to create a new password.  Enter a new password, confirm password.  Click on the black button to change your password.

NOTE:  If you did not receive the Password Reset Link email please check your spam folder.                   

STEP#9: 

A pop-up screen will appear after you’ve changed your password stating that you have successfully reset your password.  Click the black button to return to the login page of MyGenesis.